K.K. Gross

K.K. Gross is passionate about people and helping them communicate with clarity.  After years of seeing her mother suffer with hearing loss while her hearing aids were tucked away in a drawer, K.K. embarked on a mission to learn about hearing and how technology could help people like her mother.  With 25 years of experience as a small business owner coupled with a passion for service, she went back to school to learn about hearing.  While her classes focused on the scientific aspect of hearing, her experience made it clear that technology alone is not the answer.  She understands the professional’s role in the patient journey and the critical need for support throughout the aural rehabilitative process.

K.K. had the privilege of training under the watchful eye of Dr. John J. Shea at the world-renowned Shea Ear Clinic in Memphis, TN and had the privilege providing his own hearing care.  She managed the Shea Hearing Aid Center in Memphis and helped open the Shea Hearing Aid Center in Brentwood, TN in 2007.  She became nationally known as an expert in patient care and served as a consultant in ENT practices across the country.  Today, in addition to remaining on staff with Shea Hearing Aid Center, she consults with ENT and Audiology practices striving to lead the way helping patients hear and listen to live life more fully. 

K.K. served on the Board of the Memphis Oral School for the Deaf and is a proud supporter of the Starkey Hearing Foundation.  She and her husband John have sponsored two missions in Nashville as well as in Rwanda and Trinidad. 

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 91 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

I had an emergency and needed help immediately. I contacted Shea hearing aid clinic and they were able to get me in that day. My problem was solved by a very professional team. I would recommend them for any medical needs related to your hearing problems.

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tallman, on Google

Everyone is so nice and accommodating in this office. I have scheduled appts twice a year but frequently stop by just to give my hearing aids a good cleaning. I would recommend them to anyone seeking help with hearing loss.

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Tom Cowens, on Google

The physicians and staff of the Shea Clinic are superb. In the hearing aid center David Everett is not only an excellent clinician but very patient and compassionate. Joyce in the hearing aid center is likewise top notch. The whole program seems to be built around the patients needs and...

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Kit SM, on Google

I had to spend too long in the waiting room! Dr. Shea was very nice and attentive to my concerns. The young lady who administered my hearing test explained it all very well. On the 3rd floor, Melissa was very thorough with her explanation and answered all my questions. Joyce...

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Tom Oakley, on Google

They are kind and patient and, most importantly, honest and open with anything I asked. Everybody was a complete professional. But you could tell they love what they do. Especially when my right ear was suddenly hearing again for the first time in over a decade. I had been told...

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John Burr, on Google