K.K. Gross is passionate about people and helping them communicate with clarity. After years of seeing her mother suffer with hearing loss while her hearing aids were tucked away in a drawer, K.K. embarked on a mission to learn about hearing and how technology could help people like her mother. With 25 years of experience as a small business owner coupled with a passion for service, she went back to school to learn about hearing. While her classes focused on the scientific aspect of hearing, her experience made it clear that technology alone is not the answer. She understands the professional’s role in the patient journey and the critical need for support throughout the aural rehabilitative process.
K.K. had the privilege of training under the watchful eye of Dr. John J. Shea at the world-renowned Shea Ear Clinic in Memphis, TN and had the privilege providing his own hearing care. She managed the Shea Hearing Aid Center in Memphis and helped open the Shea Hearing Aid Center in Brentwood, TN in 2007. She became nationally known as an expert in patient care and served as a consultant in ENT practices across the country. Today, in addition to remaining on staff with Shea Hearing Aid Center, she consults with ENT and Audiology practices striving to lead the way helping patients hear and listen to live life more fully.
K.K. served on the Board of the Memphis Oral School for the Deaf and is a proud supporter of the Starkey Hearing Foundation. She and her husband John have sponsored two missions in Nashville as well as in Rwanda and Trinidad.
